Definitions
To clarify terms used in this policy, the following definitions apply:
Data Collection
AiStudyProGo collects personal data to provide and improve our educational services efficiently and securely.
User-Provided Data
When you register or interact with AiStudyProGo, we collect certain information directly from you, including:
- Full name and contact details such as email address and phone number.
- Account credentials and login information.
- Preferences and choices regarding study plans and course selections.
- Communications and feedback submitted through the platform.
- Billing and payment information in case of subscription plans.
- Project submissions and learning progress data.
Automatically Collected Data
Our systems also gather information automatically to support functionality and analytics:
- Device and browser type used to access the platform.
- IP address and geolocation metadata.
- Usage data such as pages visited, time spent, and interactions within the service.
- Cookies and similar tracking technologies managing session details.
- Error reports and crash logs to maintain platform stability.
- Performance metrics gathered for service improvements.
Third-Party Data Sharing
We may share personal data with trusted partners only as necessary for service delivery:
- Payment processors for handling subscription transactions securely.
- Cloud service providers managing data storage and backup.
- Technical support vendors assisting in platform maintenance.
Purposes of Data Processing
The collected data is used to facilitate and enhance your experience with AiStudyProGo, including but not limited to:
- Creating and managing your user account.
- Providing personalized learning content and study plans.
- Communicating updates, support information, and announcements.
- Ensuring security and preventing unauthorized access.
- Improving our platform based on usage analysis and feedback.
- Complying with legal and regulatory requirements.
- Processing payments and billing related to paid features.
- Managing user-generated content such as project submissions.
Legal Bases for Data Processing
AiStudyProGo processes personal data based on the following legal grounds:
- Your explicit consent where requested during account setup or features activation.
- Contract performance to provide agreed educational services effectively.
- Compliance with applicable laws and data protection regulations.
- Legitimate interests such as platform security and service optimization that do not infringe on your rights.
GDPR Compliance
AiStudyProGo respects GDPR requirements, ensuring data subjects’ rights are fully recognized and supported.
- Right of access to the personal information we store about you.
- Right to rectify inaccuracies in your data promptly.
- Right to erasure under specific conditions, including account deletion.
- Right to restrict or object to certain data processing activities.
- Right to data portability for your personal information upon request.
- Right to withdraw consent at any time where applicable without affecting prior processing.
Cookie Policy
Cookies enhance your user experience on AiStudyProGo by remembering preferences and facilitating seamless navigation.
We use essential, performance, and analytical cookies strictly aimed at platform functionality and improvement.
Cookies are categorized into necessary for operations, performance to monitor usage, and analytics supporting service enhancements.
You can control and manage cookie settings via your browser preferences and consent prompts within the platform.
For detailed information, see our full Cookie Policy.
Data Sharing Practices
AiStudyProGo commits to confidential handling; personal data sharing occurs only with entities engaged under strict agreements.
- No personal data is sold or leased to external third-party marketers.
- Information is shared exclusively for operational purposes such as payment processing and service support.
- Collaborators and contractors are obliged to comply with data protection obligations.
- Data sharing for legal compliance or law enforcement requests is handled strictly within the law.
- Aggregate and anonymized data may be utilized without identified personal details for analytical reporting.
- International transfers are conducted under legal safeguards to secure your data privacy.
International Data Transfers
Personal data may be transferred outside Switzerland or the EU only where adequate protections are assured in agreement with our data processors.
We employ standard contractual clauses and other appropriate measures to uphold data protection standards during transfers.
Data Retention Policy
AiStudyProGo retains personal data only as long as necessary to fulfill service purposes or comply with legal obligations.
Account information is deleted upon user termination requests or after prolonged inactivity following confirmation protocols.
Support communications and feedback are archived for a limited duration to assist service quality and resolution tracking.
System logs and technical data are stored securely for operational audits and security assessments according to retention schedules.
Upon expiry of retention terms or account closure, data is securely removed to prevent further processing.
Data Security Measures
We adopt organizational and technical measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
- Encryption of sensitive data during transit and storage.
- Regular security audits and vulnerability assessments.
- Access controls and authentication requirements for personnel handling personal data.
Your Rights as a Data Subject
AiStudyProGo supports your data protection rights and provides mechanisms to exercise them conveniently.
- Access your personal data held by us and receive relevant information on its usage.
- Request correction of inaccurate or incomplete personal data.
- Submit requests to delete your data where applicable under the law.
- Object to or request limitation of processing based on legitimate interests.
- Receive a portable copy of your data in a structured, commonly used format.
- Withdraw previously given consent to data processing at any time affecting future activities.
- Right to data portability, allowing you to obtain and reuse your personal data for your own purposes across different services.
- Right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
How to exercise your privacy rights
You can submit requests regarding your personal data rights by contacting AiStudyProGo's Data Protection Officer via email or postal mail. Provide sufficient information to process your request efficiently.
AiStudyProGo aims to respond to all privacy-related requests within 30 calendar days of receipt, in accordance with applicable data protection regulations.
Marketing Communications
AiStudyProGo may send you promotional offers and information about our learning platform. You have the option to manage your marketing preferences and opt-out at any time.
To unsubscribe from marketing emails, please use the unsubscribe link in any marketing message or contact support at AiStudyProGo.
Children's Privacy
Our services are designed for users aged 16 and over. AiStudyProGo does not knowingly collect personal data from children under this age without parental consent.
Links to Third-Party Websites
AiStudyProGo may provide links to external websites for additional resources. We are not responsible for the privacy practices or content on those sites and encourage you to review their policies.
Changes to this Privacy Policy
AiStudyProGo periodically updates the privacy policy to reflect changes in business or regulatory requirements. We recommend reviewing this page regularly.